The objective of this project is to facilitate greater visibility into the independent retail market. You will find the sales templates here as well as a button to add a document. This is where you will provide your communication and sales reporting quarterly.
This portal will be used to easily keep track of progress as we move forward with the introduction of the product and company to the network.
We hope you are having a good day so far. These are some of the people that have shown interest by clicking to learn more about the line through the eblast, however they did not enter their information in the lead form once they landed on the sell sheet. I am able to pull the emails associated with the accounts from my end. Please keep detailed communication notes while you are reaching out as they may not all be a good fit for your product line. As we discussed on our Product Education Call, we are going to need reporting from your end, which you can upload directly to your dashboard. Please note that the contacts were contacted through the retail association and are not familiar with our company Mr. Checkout.
Grace Pharmacy Ltd -Kwon – g.kwon@graceclinicus.com -(914) 963-3911
Johnson Pharmacy -Dave Johnson -johnson@pharmacy.arizona.edu -(815) 664-5050
Hanne/ B¦k Andersen -Sos International /Oxnard Medicine Shoppe -medicineshoppe0383@gmail.com /hanne@sosintl.com -(805) 487-6303
Hi School Pharmacy Oregon Inc- Tammy Happe tammy.happe@hi-schoolpharmacy.com -(503) 838-2047
St Albans Pharmacy -Keisha Smith- ksmith@aeroproducts.com -(718) 657-7272
ANDERSON DRUG/ A & L, Inc. -Earl Anderson – eanderson@bluestargas.com -(903) 675-5040
Patient Care Pharmacy- Susan Guthrie- susan_sargent@arrayhfs.com -(985) 871-8701
Thorpes Pharmacy, Inc.- James Monahan -THORPESPHARMACY@GMAIL.COM -j.monahan@valuriteritepharmacy.com -(518) 686-5711
133 Drug Corporation -Anthony Fazio -tony@lakeviewpharmacy.com -(516) 599-4646
Pine Pharmacy -Joseph Catanese – jcatanese@pinepharmacy.com -(716) 332-2172
Pylant Village Pharmacy Inc -Jennifer Facola- inquiries@villagecompounding.com / jfacola@villagepharmacy.com -(713) 464-5069
Clabaugh Pharmacy & Gift Shop -Richard Clabugh- – rclabugh@bchhc.org -(402) 223-3591
Mission Park Pharmacy, Inc. – Steve Schafer- sschafer@missionparks.com -(760) 757-1212
We try to make this as easy as possible with templates you can find here: https://mrcheckout.net/sales-report-templates/
Please let me know if you have any trouble reaching them, Keep us updated on your progress.
Thanks for letting me know, I will reach out to them.
Hello,
Thank you for the swift reply and confirmation. I look forward to seeing how your conversations progress with these retailers. Please remember to keep me updated using the provided report templates and once you’re ready for us to review the progress you’ve made, you can upload the report directly to the dashboard using the add document button.
Thank you again and have a wonderful rest of your week.
Emailed to account manager:
Hi Michelle,
Hope all is well. Are there any next steps on getting retailer meetings.
We’ve been emailing the leads but most emails bounce.
Best,
Sam
Hello,
Thank you for reaching out. I would like to see how the outreach has been progressing and send the bounced emails to our team to investigate and update. Please submit an report with these details to the dashboard so that our team can review further.
After we review the details, we can discuss what steps are needed to move forward.
Thank you and I look forward to discussing further.
Hi, we have emailed and reachoued out to all the leads you sent us so far.
Most emails have bounced, the rest never reposnded. The one repsonse we did get cliams they do not work with you as a ditributor.
Please can we set a startegy in place here as it looks like we are all over the place and are just cold emailing random people and broken emails.
Hello Samuel,
Thank you for these updates. I see the three contacts who need updated contact emails and I will ask our team to investigate and update this information. Additionally, I do not see if you’ve been able to follow up by phone to these contacts as well. If you’ve been able to reach them by phone, please add those details with in the report.
If you’ve not yet contacted these leads by phone, I would suggest conducting the phone follow up before we move forward with more outreach.
Please note, when contacting these leads, it would be best to advise them you’ve received information from the Independent retail pharmacy association as they will be more familiar with this organization vs the parent company, Mr. Checkout.
Thank you again for this update and I look forward to your reply.
Hi, I have tried calling the phone numbers, most don’t pick up or go to voicemail/invalid number. Anyone who did not pick up did not know who you guys were and thought it was an error call. We need help setting up direct meetings as cold calling a bunch of numbers and emails is not a working startegy.
Hello,
Thank you for reaching out. I would like to review which retailers did not know of our association with our team. They will conduct internal follow up to determine where the disconnect may be.
Please be sure to update the report and upload here for our team to review.
Once we’re able to review, we can discuss our next steps.
Hi, I will get my team to put the list together.
More importantly, apart from the leads you sent us is there anything else Mr Checkout is actively doing as I don’t think those leads are going to go anywhere based on most of them having bounced emails, calls not being answered and some not even knowing who reffered us. We’d like a more concrete plan in place moving forward.
Hi, following up on the above message.
Hello Samuel,
As soon as we are able to review the bounced emails and review how the follow up progresses and the feedback you receive, we will then continue our team’s introductions.
Hi, I have attached more bounced emails on a spredasheet.
We have not recevied repsonses from anyone else of the emails shared with us and no one has returned our calls or answered them in the first place.
Hello Samuel,
Thank you for the bounced emails. In regards to your phone follow up, I do not see this listed on the reporting, could you please add those details as well? If you have reached out by phone and email and not received an answer from the store, we will need to investigate the matter further and determine where the disconnect may be.
Thank you and I look forward to reviewing the phone details.
Hi,
I have added a list of calls made that either got no repsonse, no call back or claimed they did not know you. We seem to be spending quite a lot of time giving you all this information. Are you able to set up some pre arranged calls for us?
Samuel
Hello Samuel,
Thank you for this additional information. Please be sure you’re following the example within our provided template as to tracking the details of your follow up.
In order for us to follow up, we’ll need to know when you were able to reach out and who you were able to speak with to determine where the disconnect may be. We’ll also need to know which of these contacts did not answer, did not call back and did not know the indpendent retail pharmacy association.
Thank you and i look forward to seeing the additional details.
Hi, as I mentioned we were not able to speak with anyone using the numbers you sent. They were wither disconnected, went to voicmeial and the only one who did answer did not know who you were. We are extremely busy and did not keep an exact time log of each call. We have made a spreadsheet which we origianlly attached with the emails and phone numbers of each one. We cannot allocate more time to updating your registry for you. Please let us know if you have anything in the works for us as through both email and phone we have yet to recive a reponse from anyone.
Hello Samuel,
Thank you for sharing this information with us however the lack of details does not allow us to accurately correct the issue at hand.
If a number is disconnected, this we need to investigate and update. If a number you called did not answer and you left a voicemail, this is where we’ll need to see how many attempts you’ve made so that our team can use that data to conduct follow up on our end.
Going forward, we are requesting the details of your follow up to be added to the report just as the example displayed within the report template shows. Here is a link to the sales & communication report templates for your convenience: https://mrcheckout.net/sales-report-templates/. When you send me the information, please include the company name/contact, phone number and the dates that you reached out to them.
I will ask our team to continue their introductions by phone for this next outreach and will post the results here for you as they are completed. Please continue to keep me updated on the feedback you receive from your continued follow up with those you’ve not yet connected with and remember to check this page regularly for these new results.
Thank you and have a great rest of your day.
Hello,
I hope you’re doing well today. Below are some of the retailer’s who our team has connected with and who have shown early interest in the line. Please feel free to reach out to these contacts to introduce yourself and answer any questions they may have.
Bonds Drug Store- Tim- timbondrph@yahoo.com -(304) 863-3051- 1649 Harris Hwy Washington WV- https://www.bondsrx.com/
After speaking with Tim, he’s expressed interest in the line and asked for an email with more information. We’ve emailed the sell sheet.
Sugar River Pharmacy- Chad- sugarriverpharmacy@gmail.com– (603) 863-4111- 46 John Stark Hwy Newport NH -http://www.sugarriverpharmacy.com
Asked to send more information via email for Chad to review further. We’ve emailed the sell sheet.
Family Pharmacy- Keith -drugorders@buxhealthcare.com– (941) 921-6645- 3644 Webber St Sarasota FL -http://familypharmacy.org
Asked to send more information via email for the purchasing team to review further. We’ve emailed the sell sheet.
5 Minute Pharmacy- Ian- ian@5minutepharmacy.com– 808-797-2905- 725 Kapiolani Blvd, Suite C-111 Honolulu, Hawaii 96813- http://5minutepharmacy.com
After speaking with Ian, he’s expressed interest in the line and asked for an email with more information. We’ve emailed the sell sheet.
Hi I have emailed the above contacts and waiting for a repsonse.
Are there any other refferals or phone calls we can schedule?
Samuel
Hi I have not recived a repsonse from any of the leads you sent me above.
Samuel
Hello,
Thank you for the updates. Please be sure to keep all of your communication within your reporting so that our team can review and discuss what steps may need to be taken to move forward.
I have uploaded the spreadsheet for the 4 retialers you sent leads for.
None of them responsed to my outhreach.
Samuel
Hello Samuel,
Thank you for the report. I see you were able to reach out to these contacts twice and as you may know, not only may it take a bit more follow up to get connected, but it is also the busiest time of the year for these retailers. They’re very busy with the holiday and trying to move the last of their inventory as well as prepping for the new year.
Please continue your follow up after the new year and remember it can take even our team 3-5 attempts before getting in touch with the right person. We also suggest not sending another email as we’ve found email follow up to be underwhelming for sales. Instead we suggest reaching out by phone to ensure you’re not missing out on any opportunities.
Thank you and I look forward to your continued updates.
Are there any other leads you can set up direct calls for as so far not one lead has converted or even picked up the phone or replied for a chance to pitch. So far we have not recived any contacts that have replied.
Hi, I am following up on the above.
Hello Samuel,
Thank you for reaching out. As stated above we’ll be happy to move forward with additional outreach once we see the feedback from your follow up. I’ve added my response below for you to review.
“Please continue your follow up after the new year and remember it can take even our team 3-5 attempts before getting in touch with the right person. We also suggest not sending another email as we’ve found email follow up to be underwhelming for sales. Instead we suggest reaching out by phone to ensure you’re not missing out on any opportunities.
Thank you and I look forward to your continued updates.”
Hi, I have called all the numbers in the last attached sheet and I either get sent to the pharmacy customer service line (an assoicate picks up and cannot help) or I get sent to voicemail. The numbers porivded are not for the managers or owners so they are not useful. Please let me know what you can do to help as so far we havent been able to even speak to a potential buyer from your leads.
Hello Samuel,
Thank you for sharing these details. Please be sure to add the details of your calls, such as when you reached out, if you were able to connect or if you had to leave a voicemail. If you did connect with a associate, did they suggest how to connect?
If you contacted them multiple times, please add in the dates that these retailers were called. We will use this information to conduct follow up on our end.
Thank you and I look forward to seeing these details so that we can move forward.
Hello,
I just uploaded the document calling and emailing the same 5 palces you sent us.
It is clear you are sending us customer service numbers which are extremely unhelpful as a customer representative cannot request samples and we can find geenral phone numebrs online for all pharmacies. Do you have any real contacts at all apart from general service lines for pharmacies. I’ dont want to keep wasting both our times emailing and calling the same numbers over and over and uploading a report about it each time.
It has been almost 6 months now and we have yet to recive the direct line for someone who can make descisons (they are all general phone lines for perscriptions).
Samuel
Hello Samuel,
Thank you for reaching out with this update and I’m sorry you have had trouble getting connected with the contacts we have provided. In regards to the numbers we’ve delivered, I see they are noted as “useless” however these are the same lines we’ve connected on and established the best person and way to continue the conversation. If they do not provide us with a direct line to share, then we send you the information they provide.
I see you’ve been successful in getting an answer from one of our retailers and suggest trying the customer service lines again to try to connect with the remaining retailers.
If after the next few call follow up attempts are made without a successful connection, we can discuss moving forward and adjusting our strategies if needed.
Hi, The customer service lines are just regular phone lines for customers needing prescriptions or returns or help with products. They are not buyer phone lines so the person picking up cannot help. I thought you would be connecting us with the actualy buyer and not sending us the customer service phone line.
You state I should “keep trying to phone the customer service line”. I have and clearly they are not the ones who make decisions or even know the person who does. There is really no point in me calling the same 5 customer serice lines daily that seems like a huge waste of everyones time. Please adivse what you can do to help.
Please advise.
Hello,
Thank you for the reply however we see that from the report you’ve been able to connect with someone at both Sugar River Pharmacy and Family Pharmacy to obtain the information you’ve noted on the report. I suggest reaching out to them again to get in touch with Keith’s replacement and see if Chad has returned to the office.
Thank you and I look forward to your continued updates.
Hi,
This has become really frustrating.
At this point it is clear we cannot gain any value from your service.
I keep having to mention the same things and I get the same almost automated repsosne every time. I’d like a refund for the $2500 spent. You have privided us with a handful of customer service lines for phamrcaies which I can gather myself in a couple of minutes. Not one introduction has been made and no efforts to take action are being made either.
It’s dissapointing to see you keep telling me to “try calling” or “try asking for a repalcemnt” when I’ve mentiond multiple times that the customer service line is there for custoemr use and they CANNOT help me.
Samuel
Hello Samuel,
I am unsure where the disconnect may have been but as we are not a sales force, we conduct the introductions of the line and send you those who’ve expressed early interest in the line. We provide the information the retailer gives us and send it to you to follow up. We suggest following up by phone to ensure you get connected and do not miss out on any opportunities.
We do our best to manage the expectations of our program and as we are still very early on in our agreement, we feel there is still plenty of opportunity for the line within our retail association.
In regards to the refund request, unfortunately the $2500 onboarding and set up fee is non refundable. We realize that $2,500 for a national push is not pennies but it is a small cost for committing our team’s time and resources.
Please keep me updated on how your follow up continues and once we see what feedback you receive, we can continue forward.
Hi,
I do not see any disconenct.
You advertised to me that you would make introductions and set us up with buyers from many small retials stores with a high success rate of getting some business done within 6 months. The only thing you have ever sent us is customer service lines for pharmacies (which I could have found on google). The numbers are for “customer help” and not to be put in touch with a buyer so they are of no use to me as the sotre worker clearly can’t help as it is not part of their job. I am finding that no real effort has been put in by your team apart from sneding over a handful of customer service phone numbers. This seems to me like taking adavantage of a samll business and taking $2500 from us. If you will not return the money we expect you to privde real services and to STOP constantly asking us to fill out an excel sheet calling the same 5 customer service lines. It has become honestly ridicolous. I have reached out multiple times for help and I jsut get a standard message to upload a useless excel sheet. I am just asking you to privde the services advertised and connect us to REAL buyers and not send me phone numbers to reach a custoemr service line. Please let me know if you are willign to help if not we will have to part ways and will do what we can to recoup our losses with you.
Samuel
