The objective of this project is to facilitate greater visibility into the independent retail market. You will find the sales templates here as well as a button to add a document. This is where you will provide your communication and sales reporting quarterly.
This portal will be used to easily keep track of progress as we move forward with the introduction of the product and company to the network.
We hope you are having a good day so far. These are some of the people that have shown interest by clicking to learn more about the line through the eblast, however they did not enter their information in the lead form once they landed on the sell sheet. I am able to pull the emails associated with the accounts from my end. Please keep detailed communication notes while you are reaching out as they may not all be a good fit for your product line. As we discussed on our Product Education Call, we are going to need reporting from your end, which you can upload directly to your dashboard. Please note that the contacts were contacted through the retail association and are not familiar with our company Mr. Checkout.
Net Cost Market- Mykhylo Suprun- info@netcostmarket.com– (718) 368-0402- 2257 E 16th St Brooklyn NY
Atkins Farms Mkt- Maryellen – maryellen@atkinsfarms.com– (413) 253-9528- 1150 WEST ST Amherst MA
Loretto Foodland- donnie.miles@lorettosystem.org– (270) 865-2941- PO Box 97 Loretto KY
Murphy’s Markets- John- hosthq@murphysmarkets.com– (609) 654-8422- 666 Stokes Rd Medford NJ
Verdin- bverdin@verdin.com– (765) 622-0059- Anderson IN
Harvest Market- Sue, Dan & Erin -moneyroom10808@agne.com– (603) 569-8944- 36 Center St Wolfeboro NH
Murphy’s Market- Lbi – lbi@murphysmarkets.com– (609) 492-5100 -9 S Bay Ave Beach Haven NJ
The Merc Co-op- Valerie- marketingmanager@themerc.coop– (785) 843-8544- Lawrence KS
Good Food Store- Cheryl- cheryl@goodfoodstore.com– (406) 541-3663- 1600 S 3RD ST W Missoula MT
Porter’s Corporate Office- Judd -judd@portersthriftway.com– (432) 523-9025- Andrews TX
We try to make this as easy as possible with templates you can find here: https://mrcheckout.net/sales-report-templates/
Please let me know if you have any trouble reaching them, Keep us updated on your progress.
Emailed to account manager:
Michelle,
We wanted to touch base after our e mast went out last Tuesday. We have not currently received any sample requests. When do we expect this activity start?
I will check our dashboard later this evening when we arrive in Stockholm.
Thank you
Hello,
Thank you for reaching out. I do see that one retailer has requested samples and I’ve added their contact information for you below. Please be sure you’re checking your spam folder for sample requests as they could be delivered they by mistake.
Melissa Hagberg- Melissa@hagbergsmeats.com – Hagbergs Country Market – 651-777-2888 ext.5
Thank you and have a great rest of your day.
Thank you. We will follow uop with her as we did noty see this.
I looked through ALL our SPAM and cannot find any record of an email from Melissa. Would it have come driectly from her? Can you forwaerd the email? Also, please send us a copy of the eBlast that went out last week for our records.
Hello,
I’ve checked our system and see the sample request was sent to the “all@hempandhand.com” email. Please confirm this is the correct contact email we should have on file. The sample requests come from “account manager” and are labeled as “lead from digital sell sheet”. I will forward you a sample of our eblast via email as requested.
The information provided in my previous message is all that is included in the sample request. Please follow up with the below contact to discuss the sample request details.
Melissa Hagberg- Melissa@hagbergsmeats.com – Hagbergs Country Market – 651-777-2888 ext.5
Thank you and have a great rest of your day.
Emailed to account manager:
Thank you for the response. I am having trouble posting a REPLY on the dashboard. It shows the below Access Error.
We want to make sure communication is fluid and consistent moving forward. I reached out to the list of 10 contacts you provided. I am in Europe currently but will compile our outreach template in the next week or so. How often can you send us a list such as this of interested parties? cheryl@goodfoodstore.com – This email was not valid
Hello Trevor,
I’m sorry you’ve received this error. I’ll send this matter to our team to investigate however I would suggest trying to open the page using a separate web browser or clear your computer’s cookies to see if you’re able to post again. If you continue to have issues posting comments, please reach out by email as you have done.
I’m happy you’ve been able to start your follow up and I look forward to seeing the feedback you receive. Please keep all of your our outreach data in our provided templates and once we see the feedback you receive from this initial group, we’ll then move forward with more outreach. I’ve also sent the invalid email for Cheryl to our team to investigate and if we’re able to obtain a corrected email, I’ll post the results to the dashboard.
Hello,
I’ve checked on the invalid email you mentioned, however our emails have been received and read by Cheryl as recent as this morning. I’m unsure why the email would be rejected from your end however I do suggest reaching out to good food store by phone to ensure no opportunity is missed.
Please remember you can access the provided directory to find additional contact information for all of the provided leads. Here is the link to the directory for your convenience: https://independentgrocerassociation.com/directory/
Thank you and have a great rest of your day.
Can you please send us an update on new samples requests. There is nothing wrong with our gmail suite to send messages. We have not recived any samples requests to all@hempandhand.com
Hello,
I hope you’re doing well today. I’ve checked the system for any additional sample requests and as of now there are no more requests to send.
Please continue to follow up with the delivered warm leads and the one sample request and keep me updated by submitting a report as you start connecting and receiving feedback.
We have email them multiope time and I will call them this week. What is the process of sending a followup eBlast? I will start to contact the directory directly this/next week as well.
Please send us a listy of the TOP 100 independent grocers so we can contact the best performers first. Thank you
Hello,
Thank you for reaching out with this update. Please be sure you’re keeping track of your follow up within our provided communication and sales report templates as discussed on our product education call. We require quarterly reporting at a minimum to keep our agreement active and we’ll need those details to review with our team to determine our path forward. Once we see the feedback from this initial group of retailers, we can then move forward with our team’s phone outreach.
In regards to the directory, I am unable to provide you with a list of top performers but suggest using the search bar to narrow down types of retailers that may be a good fit for your product line.
Thank you and I look forward to reviewing the details of your follow up.
I have uploaded our first 3 rounds of communciation with the lead provided.
Hello,
I’ve reviewed the report and see you’ve been doing the right thing. I see one contact you were able to speak with, what was the feedback you received? Please notate who you spoke with and the feedback within the reporting.
I have received additional interest from our blast and have added the contacts for you to add to your follow up with below.
Zagaras Marketplace- John- jzagara@zmp1936.com– (216) 321-7917
Atkins Farms Market- Pauline- plannon@atkinsfarms.com– (413) 253-9528
Lees Super Market- manager@leesmarket.com– (508) 636-3348
Torres & Rodriguez Deli- Iris- iris.torres@rampartlife.com– (609) 278-1800
Net Cost Market- e.groysman@netcostmarket.com– (267) 672-2514
Mercer Mini Mart- darshank@dknhotels.com– (724) 384-5197
Kessler’s- George -george.kessler@kesslers.com– (605) 225-1692
Quillins Quality Inc- Mike- mike.quillin@quillinsfoods.com– (608) 785-1424
Greer’s Ellisville Family Food- greers33@greers.com
Fiddleheads Food Coop-Stephanie- grocery@fiddleheadsfood.coop– (860) 701-9123
Lowe’s Market Place- Roy- royp@lowesmarket.com– (806) 765-0695
Sickles Market- Diane- sickelsmarket@sicklesmarket.com– (732) 731-9563
Martins Markets Inc- Jeff- jeffh@bfsal.com– (812) 752- 2241
Excellent. These new leads have been emailed today May 16, 2022 and will be called tomorrow.
Hello,
Thank you for the confirmation and I look forward to seeing the feedback you receive.
hese leads are not wram leads. Everyone who I have contacted has NO KNOWLEDGE of Hemp & hand. Of the last 10 “leads” – the were 3 wroing numbers and one BOUNCED EMAIL.
Hello,
Thank you for reaching out with this update. As you may recall from our product education call, the warm leads are those retailers who clicked to receive a sample from our E-blast, but did not fill out the sample request form located on your sell sheet.
It is possible that the person you’re connecting with does not remember the product at this time, or that you may not be speaking to the same contact who clicked to receive a sample. I do not see these notes added into the reporting and if our team is to follow up to inquire more about why they are saying they do not know about the product, I will need these details. Please include the company who has given this reponse as well as the persons name you’ve spoken with.
Remember it can take 3-5 attempts to get connected with these retailers as they’re typically in and out of their office most of the day. So when you get them on the line, it should all be about getting them samples and that sale.
Please continue to keep me updated with your continued follow up and once we see the feedback from those you’ve not yet connected with, we can then discuss moving forward with phone outreach conducted by our team.
I have Emailed ALL 20 contact again; 9 of which are the wrong phone number, bounced email or NOT interested.
Emailed to account manager:
This is a good example of how cold these leads are and that NO ONE from the company requested or had interest in Hemp & Hand.
Above is the lead you gave us. Here is their reply after trying to get a hold of Cheryl.
Good Food Store- Cheryl
(406) 541-3663- 1600
S 3RD ST W Missoula MT
Hello Trevor,
I’ve left you a voicemail and I’m re-forwarding my email to you, as you keep emailing Cheryl, our General Manager. As I have noted below, I am not interested in your line at this time. I am hoping that you will cease the repeated emails.
Thank you,
Tamara Love
Hello,
Thank you for the updated report and I’ve received your email correspondence as well. I’m sorry you’ve experienced an issue posting to our dashboard and I will ask our team to review this matter. In the meantime, I would suggest opening the dashboard within a separate internet browser to see if that will rectify the issue.
I have also sent the incorrect contact/bounced emails/wrong numbers to our team to investigate but would like to ask how the follow up and conversation has progressed with the one retailer who requested samples: Melissa Hagberg- Melissa@hagbergsmeats.com – Hagbergs Country Market. I did not see her information on the reporting you’ve sent thus far.
Our team will start conducting further introductions by phone to our retailers and once they’ve completed their calls, I will post the results here for you as I’ve done previously. Please let me know the status of your conversation with Melissa and let me know if you have any additional questions.
Emailed to account manager:
I still cannot post to your platform:
Melissa@hagbergsmeats.com – Hagbergs Country Market – She has NOT responded in some time now. I cann BCC you on the latest email thread.
We need her address to send samples.
Hello,
I see that you’ve been able to reach out by email but would also suggest reaching out by phone. Please keep me updated on how your conversations progress after reaching out to Melissa by phone.
Melissa responded and we have sent her an entore set of samples that she is reviewing now.
Hello,
Thank you for this update and please keep me updated on the resuts of her review.
Thank you and have a great rest of your day.
Hello,
I hope you’re doing well today. Our team has informed me that they’ve not been getting the response they would have hoped for from our natural grocery. We are wanting to test our pharmacy retail association as our team feels the line would better received by them.
Please let me know if you have any reservations on this change in market outreach or any other input on this course of action.
Thank you and I look forward to your reply.
That sounds great!! Let me know how I can help with outreach. Will there be a new Eblac=st sent out? How many independent Pharmacies are there?
Hello,
Thank you for the swift reply. I will have the changes to our sell sheet made to reflect the switch to pharamcy and we will schedule a blast as soon as that page is completed and approved by your team. Currently the member total of pharmacy retailers is 9,434 within the association.
Once we approve the sell sheet edits, I will supply your access to the Independent pharmacy retail association and it’s directory just as we did for the natural grocers.
Thank you and I will be back in touch once these changes are made.
Hello,
Our team has completed their sell sheet switch and here is the new link for you to review: https://localretailpharmacy.com/featured-item/hemp-hand/
Please let me know your thoughts and once approved, we’ll schedule an introduction date and I will send you the credentials for the association.
Thank you and I look forward to your reply.
Excellent. It looks great. Lets move forward.
Hello,
Thank you for the approval. We will now move forward with our introduction to the Pharmacy retailers starting Thursday, 6/23/22. I will post the results here for you as I’ve done previously and you should also receive any sample requests directly to your email as you’ve seen before. Please let me know if you have any questions and have a wonderful rest of your day.
Thank you. We have sample requests from the blewo that are shipping out today.
Jerry’s Pharmacy
1116 Flynn St
Waynoka, OK 73860
Charles Canvasser
1949 north Wayne Road
Westland, Michigan 48185
We hope you are having a good day so far. These are some of the people that have shown interest by clicking to learn more about the line through the eblast, however they did not enter their information in the lead form once they landed on the sell sheet. I am able to pull the emails associated with the accounts from my end. Please keep detailed communication notes while you are reaching out as they may not all be a good fit for your product line. As we discussed on our Product Education Call, we are going to need reporting from your end, which you can upload directly to your dashboard. Please note that the contacts were contacted through the retail association and are not familiar with our company Mr. Checkout
Mercy Pharmacy- Rose Tam- rtam@mercy-pharmacy.com– (405) 752-3648
Corcoran Healthcare Entps- Cindy Kissack- ckissack@co.richland.wi.us– (608) 524-3215
Shaklee Corporation- Dianna Turner- dianna@huismanauctions.com– (785) 625-4044
Rhode Island Village Pharmacy, Inc.- Stuart Levine- s.levine@villagepharmacy.com– (781) 810-4101
Family Enterprises Inc- Dave Wendel- dwendel@familyres.org– (573) 686-1919
Medicine On Time- Eric Lofgren- e.lofgren@hi-schoolpharmacy.com -(360) 693-8374
Community Surgical Pharmacy- Michael Fried- m.fried@communitysurgical.com– (732) 244-0166
Hi-school Pharmacy- Kristi Veis – kveis@hi-schoolpharmacy.com– (360) 944-7812
Utah Cancer Specialists Pc -Walter Moyer- wmoyer@utahcancer.com– (801) 269-0231
Sava senior care- Nan Impink- nimpink@savasc.com– (830) 569-3861
We try to make this as easy as possible with templates you can find here: https://mrcheckout.net/sales-report-templates/
Please let me know if you have any trouble reaching them, Keep us updated on your progress.
I have updated my outreach sheet. 4 of the 10 emails you provied BOUNCED.
Thank you. I will reach out to these tomorrow. Cheers
Hello,
Thank you for the confirmation and I look forward to the feedback you receive from this group.
Hello Trevor,
Thank you for the report. I see you’re off to a good start with these contacts and I look forward to your continued reporting.
We hope you’re doing well. Below are more retailers who’ve clicked to learn more about your product but did not fill out the sample request form. Please be sure to add them to your current outreach efforts and remember to keep me updated as this helps us get a better understanding of how the conversations are going and if they are or are not a good fit for your product.
This is also one of your roles and responsibilities listed your contract with us and remember we require communication reporting every quarter at minimum.
We try to make this as easy as possible with templates you can find here: https://mrcheckout.net/sales-report-templates/
Pdc Pharmacy-Masa Walker- mwalker@pdcpharmacy.com– (412) 820-9150
Sos International- Hanne -hanne@sosintl.com– (805) 487-6303
Hae Y Lim- Hae Lim- jpcorrero@northwestms.edu -(213) 382-0212
Kubat Pharmacy, Inc.- Teresa Hartman- thartman@kubatpharmacy.com– (402) 558-8888
Hospira, Inc.- Mary Smith- mary.smith@hospira.com– (408) 284-3581
Harmon Discount Stores, Inc.- Kelley Mcsweeney- kelley.mcsweeney@harmondiscount.com– (516) 764-6881
Canada Drug Of Topeka Inc- Eric Enns- vawter.vicki_j@topeka.med.va.gov– (785) 272-6100
Va Medical Center- Joanne Hines- joanne.hines@med.va.gov– (888) 469-6614
Willards Medical Arts Pharmacy – Willard Mc Donald- medicalartspharm@tds.net– (205) 459-3710
Mission Park Pharmacy, Inc.- Steve Schafe- sschafer@missionparks.com– (760) 757-1212
I have contacted this newest list. 3 of the 10 emails BOUNCED. Thank you
We hope you’re doing well. Would you mind sending me the reports on the leads we sent over. As we discussed on our product education call, we require communication reporting every quarter at minimum. This helps us get a better understanding of how the conversations are going and if they are or are not a good fit for your product. Once we receive this information, we can then follow up on our end as to why it wasn’t a good fit and then regroup and find the retailers that may be a better market fit. This is also one of your roles and responsibilities listed your contract with us.
We try to make this as easy as possible with templates you can find here: https://mrcheckout.net/sales-report-templates/
Please make sure to include if the retailer decided it was not the right fit so that we will be able to regroup and try to find the right retailers to make a better market fit.
Hello,
Thank you for the updated report. I see you’re doing the right thing by reaching out to the provided leads by email however I would suggest reaching out by phone to ensure no opportunities are missed with these contacts.
I see there are a few contacts noted as “bounced emails” and although our emails have gone through, I will ask our team to investigate on our end.
Thank you and keep me updated on how your phone outreach progresses.
All Pharmacy contacts were contacted today. Of the 20 that was given; 8 emails BOUNCED. That is a very high rate.
Hello Trevor,
Thank you for this update. I will ask our team to investigate the bounced emails, however ours seem to have delivered without issue. This could be that the bounce is due to other issues coming from the retailer’s servers.
I also suggest reaching out by phone as you’ve done previously to ensure no opportunities will be missed. Thank you again and I look forward to your updates.
Any new leads? Any update on BOUNCED emails? Thank you
Hello Trevor,
Thank you for reaching out. I will follow up with our team regarding the bounced emails although as I stated previously, our messages were sent successfully and there may be several reasons your messages have bounced that are beyond our control. If we’re able to obtain updated emails, we will send them to you directly. I would also suggest reaching out by phone to ensure you’re not missing any opportunities.
I will check our system for any additional interest that may have come through however I’d like to see how your current conversations are progressing. Could you please submit a report showing the details of your follow up to date?
Thank you and I look forward to seeing the progress you’ve made.
We are headed to meet with our clinet in Euorpe returning September 14. Is there any new leads here?
Hello Trevor,
Thank you for reaching out with this information. I see from the previous report, you were able to reach out to the pharmacy retailers by email but I’d like to get a better idea of how your conversations have progressed during the last month. Please upload a report with these updated details so that we can review with the team.
Thank you and I look forward to reviewing the report.
Hello Trevor,
I hope you’re doing well today. I wanted to follow up on my previous message and see how the conversations have progresses with these contacts thus far. Could you please submit the report when you’re back from your trip for our team to review?
Thank you and I look forward to your reply.
Just checking in to see how your outreach is going with the list of interested leads we sent. Can you please send me the details notes from your outreach? We require quarterly reporting at a minimum to keep our agreement active.
These conversations are crucial for our operation and allow us to get a better understanding of how the conversations are going.
The details required are dates of outreach, method of outreach (call,text,email) and details of the final outcome.
If you did send or plan to send samples, please be sure to include the dates the samples are sent and are delivered. Please also include the follow up details on how the retailers felt about the samples.
Having this information will help us determine who the best retailers are for your product and company.
Please let me know if you have any questions and I look forward to hearing from you.
After meeting with my team this morning we have come up with the following conclusion that without reporting and communication as stipulated in the agreement, the contract is considered terminated by your company. This is not the outcome that we wanted at the onset of this agreement and we do our best to convey this in our agreement, through this dashboard and conversations early on. We wish you the best of luck in your future endeavors.
We are just seeing this now. Your program produced ZERO results of any qulaified leads. Why do you think that was the case?
Emailed to account manager:
Michelle,
We thank you for your time and would like to speak to you about our experience.
We participated in your program for 6 months and did not receive one qualified lead that led to any sales. I would like to speak with you and your team about our experience.
At this point, we find it fair that since no qualified leads were generated, that we receive 50% of our program fee in reimbursement. We thank you for your efforts but we need to be honest about the process and its lack of production for the cost. Can we please arrange a call to discuss further? Thank you for your time.
Hello Trevor,
Thank you for reaching out and I hope you’re doing well today. I’m sorry to hear of the dissatisfaction with our program and it sounds like there has been a major misconception about our timeline. This process is not fast paced, that is why we have a 2-year (minimum) agreement. It takes time to build relationships with our guys, hence it has taken us 30 years to create, keep, and manage our relationships. Perhaps this is not the business model that you may have envisioned.
In the six months that our agreement has been active, we’ve delivered over 20 leads from our introductions to the natural grocers association as well as conducted a secondary introduction to the pharmacy retail association as you requested. Our efforts at this point have exceeded the 3-5 initial retailers that Mr. Goldstein had disused on your initial call with him. Once we had seen the feedback you received from these initial contacts, we would have been happy to have our team move forward with additional introductions to more of our retailers as we discussed on our product education call and follow up messages.
It seems the termination of our agreement has been posted due to a lack of communication and reporting from your team and I’d be happy to round table this matter with the team to see what options there may be to move forward. Please upload an updated report of your follow up details from the latest contacts we’ve delivered so that our team can review how your conversations have progressed. Please feel free to upload the report directly to the dashboard and we will review the contents from there.
Hello Trevor,
I have reviewed the updated reports and see you’ve been able to reach out to all of these contacts by email and recently once by phone. We’ve found email follow up to be underwhelming for sales and suggest picking up the phone to ensure you’re getting connected and that your emails are not ending up in spam folders.
I would suggest reaching out a few more times by phone before considering these to be dead leads and once we see what feedback these follow up calls yield, we can then have our team discuss next steps. We may be able to pick up our introductions at the beginning of Q1 but will need the feedback you receive to determine those next steps.
Thank you and I look forward to your continued updates.
Thank you. I left 3+ Voicemail for the first 10 contacts with no answer. These are not qualified leads. Ive have done business development for 15+ years and understand what alead should be. We can buy contact lists for $100 with 1500 of these types of contacts. This p[rogram was supposed to produce WARm lead which it does not.
44 Total Contact Leads Given:
22 NO Answers: 50%
8 BOUNCED Emails: 18%
7 BLOCKED Emails: 15%
5 NOT Interested or Contact no Longer works there: 11%
2 WRONG Numbers: 4%
Hello Trevor,
Thank you for the updated report. As you may remember from our initial product education call, we would have moved forward with continued outreach by phone to more of our pharmacy retailers had we received the feedback from the blast as requested. The blast is used as a marketing tool as well as a way for us to see who is responding and who you’re able to get feedback from. Then we use that feedback to determine who we should target during our calls.
I’ve reviewed these details with the team and although our agreement is still considered terminated and we will not be conducting further mass introductions, we are happy to keep your product line within our daily conversations and once our outreach begins again in Q1, we will send you any interest that comes from our team’s calls.
Thank you and have a wonderful rest of your week.
